Friendly remote
tech help,
by appointment.

Many Windows, Apple, email and software issues can be investigated remotely if your computer turns on and has a working internet connection. Tell me what’s happening first so I can check whether remote help is suitable.

After we agree on an appointment, I’ll guide you through starting a temporary support session. You approve access, can watch the screen and can end the connection. No unattended access or recording by default.

Please don’t send passwords through this website or by message. You should enter your own passwords whenever possible. If a sign-in is needed, we’ll discuss it during the appointment.

Not every issue can be fixed in a session. I’ll explain what I’ve found and any options for a next step. We’ll agree on the charges before starting; time spent investigating may still be billable. There’s no automatic “no fix, no fee” promise.

The focus is Windows laptops and desktops, Apple computers and everyday Apple-device questions, printers and scanners, plus basic home Wi-Fi troubleshooting. If you have a different device, ask first. I don’t repair physical hardware or open devices. Advanced account or device recovery may need a specialist.

No. I offer remote software, setup and connection help only. I don’t replace screens, repair broken or damaged parts, or open phones, tablets, laptops or desktops. Internal hardware repairs, battery replacements and liquid damage need a qualified hardware repair provider. Advanced security incidents also need specialist help.

I can help check ordinary places such as the Recycle Bin or an existing backup where appropriate. I don’t offer advanced data recovery. If important files are missing or a drive may be failing, stop using it and contact a data-recovery specialist.

This service is for personal and home technology. For a company-managed device, contact your employer’s IT team. I won’t bypass their access rules, security settings or account restrictions.

No. I’m based in Hamilton, Ontario and work remotely only. Physical repairs or problems requiring an on-site visit need an appropriate local provider.

Tech support is quoted from $40 for an agreed task or diagnostic scope. A 50% deposit is requested after approval, with the balance due under the written quote. Website work uses written milestones, commonly 30% to start, 40% at the agreed review milestone and 30% before handover. Online payment collection is not connected on this preview.

Yes. Use the quick inquiry form above to describe the problem. Sending an inquiry doesn’t book an appointment or commit you to paid work.

Support is by appointment and subject to my availability. Share your preferred date and times; they do not reserve a slot. Messages aren’t monitored continuously, and I don’t offer emergency or 24/7 support. Website timelines are agreed after reviewing the project.

Please give at least 24 hours’ notice to receive a deposit refund or transfer. A late cancellation or no-show may incur a disclosed fee capped at the deposit; connection problems are assessed fairly. I’ll provide the full policy before payment.

Business sites, redesigns, landing pages, content updates, mobile layout fixes, setup help and selected integrations subject to review. Each written quote sets the scope, page count, revision allowance, timeline, price, payment stages and handover. Hosting, domains, paid tools and ongoing maintenance are accounted for separately. Extra requests need a new agreement.

No. Basic search setup helps search engines understand a site but does not guarantee indexing or rankings. A website project does not include unlimited revisions, continuous monitoring or ongoing maintenance unless separately agreed. Complex online stores, custom applications and urgent maintenance are outside the initial offer.